Client Care

Client Care

Taking good care of every case

Our Barristers approach each case as a unique combination of the Client’s needs, the history and circumstances of the matter in question, and the specific points of law that apply.

We follow a code of practice and established procedures in every case, to ensure efficiency, quality and consideration in the way we deal our Clients and professional colleagues at all times.

Our Procedure:

  • Briefs or instructions are dealt with by our Clerks swiftly and efficiently, and receipt is confirmed within 24 hours
  • Any papers received are acknowledged in writing
  • On receipt of papers, the Chambers Barrister immediately assesses the requirements to  determine any conflicts of interest, time restrictions and funding arrangements.
  • Instructing Solicitors are informed of any preparatory steps required, and are kept up to date with progress at each stage.
  • All communications from professional clients are recorded and delivered to the appropriate Barrister
  • Messages are checked regularly by Counsel and where practicable we reply by the end of that business day

Please let us know how we are doing…

We use Client Questionnaires to identify and react to the real time needs, concerns and interests of our Clients. We also welcome your comments on our Feedback Form, which is located below.

You can also download a copy of our Complaints Procedure here.

The Standard Contractual Terms for the Supply of Legal Services by Barristers to Authorised Persons 2012

A copy of these terms can be downloaded here. You should be aware that under these terms your firm is contractually bound to pay counsel’s fees. If you would like to instruct counsel on a different basis please call us to discuss the matter and we will then confirm any alternative basis in writing before counsel starts work on the case.

Equal Opportunities And Diversity Code

Clapham Law Chambers is committed to providing services which embrace diversity and that promote equality of opportunity. Our policy, which is prepared in accordance with the Equality and Diversity Rules of the Code of Conduct and the Guidance, covers all aspects of Chambers  including barristers, pupils, staff and relationships with clients. Can be downloaded here.

Equal Opportunities And Diversity Plan

To view our Equal Opportunities And Plan. please click here.

Information Management Security

We are committed to protect the personal data that you provide and recognise the importance of being clear how we intend to use it. To view our policy please click Information Management Security

Complaints Information

We provide a copy of the complaints letter should experience any problems and wish to complain. Click here